“The business already knew what it took to be successful and had grown at double digits for the past few years. There was plenty of momentum that had been built on strong financial skills and technical knowledge being applied to our markets. However the real leverage on performance that comes from great leadership had never been tapped.

It seemed obvious to get after developing a leadership capability that I describe as extraordinary, more than the predictable and one that enables delivery of results that are sometimes beyond what was thought possible even a year earlier. It was very easy partnering with JMW in growing our individual and collective capabilities, in a business that included 25 nationalities across ten offices in Asia Pacific and the Middle East.

We did all of the obvious stuff, like vision setting, but the learning we were exposed to with JMW enabled us to make all of that foundational work compelling, actionable and able to endure challenging circumstances over the next few years. The commitment from the team to consistently deliver extraordinary results and confront the gaps that emerge when you play a bigger game resulted in business results that dwarfed the previous years. Just as importantly, it gave all of us a great deal of confidence knowing that we all had what it takes to operate as a high performance team and to shape a future that meant a great deal to all 500 employees in the business unit.

As a leader there is nothing more inspiring than seeing your own leaders fulfilling their potential while delivering the breakthroughs that underpin superior business results. So we cascaded the program beyond the original senior leadership group and really hard wired extraordinary leadership into the way we did things. That proved out my universal formula, extraordinary leadership always delivers extraordinary results.”

“As a result of working with JMW over a 5 year period we achieved unimaginable results, not only in the financial measures but also in the leadership and management capability. Perhaps the greatest accolade was that our company was voted the best Air Navigation Service Provider in the world as judged by an independent survey of peers.

Working with my senior leadership team JMW introduced us to high performance tools and techniques that we cascaded down to our leadership 180 group of senior managers and supervisors. Through the creation of strong visions that we rolled out across the organization we were able to stretch the workforce to help set and achieve targets that seemed impossible at the time.

There are very few occasions in one’s career that you can look back and reflect on a simply amazing team but this was one. The wider management team were inspiring their employees to set the bar as high as possible and then clearing it time after time.

On a personal front, the training I have received from JMW has been life changing and has set me up with a way of thinking, speaking and acting that I can apply to any situation either work-related or personal.”